Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

COMPANY

Do You Have Retail Stores?

No, in order to keep our costs low and past that savings onto you, we rely on resellers and distributors to provide the hands on product experience for our customers.

How Do I network with Pinned Performance?

We’re always looking for talented, creative people to network with.  If you’re a blogger, photographer, graphic artist, product owner or influencer, please contact us to figure out ways to work together.

Do You Offer Reseller Agreements?

Yes, we offer reseller agreements and discounts for volume products.  Please contact us and we will provide the paperwork required to establish a reseller account with Pinned Performance.

 

OUR PRODUCTS

Where do I find information about installing my new product?

Some of our products ship without install instructions as they are provided on our website.  Please look at the product page for detailed install instructions.  If you are still unable to locate the information you need feel free to contact us and we will be happy to assist.

How Do Your Apparel Sizes Work?

Our garments come in multiple fits however we follow standard sizing for the appeal industry.  Any specific sizing information should be included with the product page.

What Kind of Fabrics Do You Use?

We use an assortment of fabrics and materials to produce our products, please note the product page of the item in question as it varies from outer layers, mid layers or casual garments.

 

SHOPPING

How can I order your product?

Some of our products can be ordered online through E-Bay, Amazon and our website.  Other products such as some of our appeal and hard products are available only through distribution channels.

 

PAYMENT

What Payment Types Do You Accept?

Pinned Performance accepts Visa, MasterCard, American Express, Discover, Amazon and PayPal for your convenience.

 

SHIPPING

What Are Your Shipping Options?

All items are shipped directly from Pinned Performance are shipped FOB from our location in Minnesota. Fedex is our preferred carrier and shipping method for US orders. UPS and USPS are used for international orders. Local shipping curriers are sometimes used if they provide a faster shipping time to the customer.

Can You Ship to a P.O. Box?

Yes we can. You must select Standard Shipping as the shipping method.  We cannot ship 2 Day or Overnight orders to a P.O. Box.  Unfortunately we cannot ship to P.O. Boxes in Alaska or Hawaii.

Do You Ship Internationally?

Yes, we ship worldwide.

Do I Have to Sign For My Shipment When It Arrives?

We do not require signature for residential deliveries.  The delivery service will leave the package/s at your home.  We package most of our shipping boxes in plastic to help with keeping your product dry and out of the rain / snow.

 

RETURNS & EXCHANGES

What is Your return Policy?

All sales are not subject to a refund. Returns and exchanges are available for full-price items only. Some items require a restocking fee of 20%. All sale and markdown items are final sales. Sale items cannot be returned or exchanged.  All returns and exchanges require return authorization by our ecommerce department. Shipping and handling are non-refundable. It is the customer’s responsibility to ship back the products to our facility for exchange.

Please see our contacts page for directions on how to return your item(s) back to Pinned Performance.

How Long Does the Returns Process Take?

It takes approximately 4-7 business days to process your return from the time we receive it. Credit back to your original card may take an additional 4-7 business days depending on your provider.  The entire process will take approximately 2 weeks.

How Can I Make a Refund or Exchange?

If you need to return or exchange an item, simply contact us for an RMA explain why you are returning the item. We’ll notify you via e-mail of your refund or exchange once we’ve received and processed the returned item. Pinned Performance is not liable for returns or exchanges sent without a return form enclosed.  The Item must be returned without damage in its original packaging and including all hardware and components.

We suggest you use priority mail or a carrier that provides tracking, as Pinned Performance is not responsible for lost shipments.

I Received an Item That is Damaged, What Should I Do?

Please contact a Pinned Performance Customer Service Representative via the contact page.  We will arrange for a shipping label and you can return the damaged item to us.  We will send your replacement item right away.